Frequently Asked Questions
Everything you need to know about shopping with Heusom
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
Heusom accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order is shipped, you will receive an email confirmation containing a tracking link. You can also track your order directly through the 'Order History' section of your Heusom account.
Are the products on Heusom covered by a warranty?
Many of our products come with a manufacturer's warranty. Specific warranty details can be found on the individual product pages under the 'Specifications' tab.